Well here are some pics of the second, yes second, 100 year storm we were hit with last weeked. A lot of Daybreak Homeowners agian had their basements flooding and had to listen to their builder tell them it was a rare 100 year storm that won't happen again any time soon. It's quite apparent there's a combination of severe land drainage issues and irresponsible builders who rushed to build homes in the first phase to take advantage of the real estate boom of the time. Now with the mortgage crisis upon us, new home sales will certainly fall off. Maybe Kennecott will wake up and address the existing land issues rather than putting all of their attention on building the beautiful new phases...

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     As some of you might be aware sore of might not be, Kennecott Land is in the process of negotiating a new contract with Qwest for the internet service that is provided via our HOA fees. Well the Qwest representative for Daybreak claims the contract has been renewed, however Kennecott Land says it has not and is still in process.

     A lot of Daybreak Homeowners have had issues getting their internet set up and there have been numerous customer service issues with Qwest (I know about this first hand). One of the biggest issues that Daybreak Homeowners are running into is that when you call the Daybreak Qwest representative most of the time they get a voicemail and in about 90% of the situations I have heard about those Daybreak Homeowners who left message never got a single call back. One of the other issues Daybreak Homeowners are having is that when they call the 800 number for Qwest nobody at Qwest knows how to handle the Daybreak calls. The one thing that I do hear, which is good news, is that the Qwest on site person for Daybreak, his name is Jason, has been extremely helpful in most cases in helping Daybreak Homeowners.

     Anyways, one of our Daybreak Homeowners Mr. Homer has done some research and sent this table of internet costs to Mr. Snyder at Kennecott Land (VP at Kennecott Land in charge of Daybreak) along with some questions which I have listed below. Once Mr. Homer hears back from Kennecott Land and shares his findings with me I will update this article with the answers provided from Kennecott Land.

Carrier	Plan	Cost	Cost Per Meg
Verizon	10 Mbps / 2 Mbps	$47.99	$4.80
Verizon	20 Mbps/ 5 Mbps	$57.99	$2.90
Verizon	20 Mbps/ 20 Mbps	$69.99	$3.50
Verizon	50 Mbps / 20 Mbps	$139.95	$2.80
Qwest Titanium (Fiber Offering Outside Daybreak)	12 Mbps / 1 Mbps	$51.95	$4.33
Qwest Quantum (Fiber Offering Outside Daybreak)	20 Mbps/ 1 Mbps	$104.99	$5.25
Qwest Daybreak	5 Mbps / 1 Mbps	$35.00	$7.00
Comcast Daybreak	6 Mbps / 348 Kbps (burst to 12 Mbps / 2 Mbps)	$42.95	$7.16
Comcast Daybreak	16 Mbps	$52.95	$3.31
Mstar via Utopia (in other parts of metro Salt Lake)	15 Mbps / 15 Mbps	$39.95	$2.66
Mstar via Utopia (in other parts of metro Salt Lake)	30 Mbps / 30 Mbps	$49.95	$1.67
Mstar via Utopia (in other parts of metro Salt Lake)	50 Mbps / 50 Mbps	$59.95	$1.20
AT&T DSL	6 Mbps / 768 Kbps	$35.00	$5.83
Qwest DSL Outside of Daybreak (Month to Month)	7 Mbps / ?	$49.99	$7.14
Qwest DSL Outside of Daybreak (2 year commit)	7 Mbps / ?	$36.99	$5.28

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     Is Destination Homes not honoring new home warranties in Daybreak? Over the past few years this is one of the most comment complaints that I hear about for Daybreak Homeowners. In most cases the issues are related to HVAC or flooding problems and I am told that unfortunately in most of the cases these situations have ended up in lawsuits by the Daybreak Homeowners against Destination Homes.

     I personally know about this because I also have had issues with the HVAC in my Destination Home ever since I bought the home when it was brand new. It's extremely frustrating when Destination Homes sends their warranty representative to your home and  having to sit there and listen to them lie to your face over and over again. I had two other HVAC companies come to my home and do an inspection of the HVAC in my home and they both found many problems. The first problem they found is that the HVAC unit that came with my home was not powerful enough to support my home, due to the square footage and layout of my home. The other main problem they found in my home is that the HVAC flex pipe used in the attic of my house was only 6" and the industry standard is 8", they also noticed that there was about 30-50 feet of slack in the pipe in the attic that was contributing to the problems. Needless to say Destiantion Homes refused to fix any of the HVAC issues that are in my home (there were more than the two major issues I mentioned) and as I mentioned above in my situation Destination Homes resorted to flat lying to justify them not fixing the HVAC problems, because in order to fix the HVAC problems it meant Destination Homes was going to have to pay between $8,000 to $10,000 to fix the problems (basically due the HVAC how it should have been in the first place). Anyways, I wanted to let you know the details on what happen in my dealings with Destination Homes on the HVAC issues I am having and just in case you are wondering, no I have not decided on whether to file a lawsuit against Destination Homes, yet...

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